• Agent's Account Application Form

The following information is designed to assist all St Giles agents when promoting and selling our programmes. If you have any questions about working with St Giles, or about any of the systems outlined below, please feel free to contact St Giles Head Office. We look forward to working with you!

Student Enrolment Procedure

Enrolments should be sent directly to the centre at which the student wishes to study.

An enrolment can be made by:-

a) Post - which must contain an enrolment form

b) Fax, telex, or e-mail

c) Telephone - to be followed by written confirmation

d) Online at www.stgiles-international.com

You may use the St Giles International enrolment form, or your own agency enrolment form, provided the following information is given:

• Student's full name
• Sex
• Date of birth
• Course required
• Duration of the course in weeks
• Course start date and finishing date
• Any examinations to be taken
• An indication of the student's level of English
• Accommodation required
• Arrival and departure dates
• Any additional accommodation requirements (smoking/non-smoking, family with or without children/pets etc).

Our Accommodation Officers will then do their best to offer your students the accommodation most appropriate to their needs.

Confirmation of Bookings

Agency payment of invoices
The agent undertakes to remit all the expenses connected with the student's enrolment. Upon receipt of an enrolment, the college will send the agency

a) A letter of confirmation for the student, which confirms the student's place on the course and which can be shown to the relevant immigration authorities.

b) Details about accommodation e.g. the host family's or Residence Hall's name, address and telephone number plus accompanying information.

c) An invoice for tuition fees, with the agent's commission already deducted (net invoice) together with all accommodation and other student expenses.

Upon request, we can also send a "gross" invoice for the student, in addition to the agent's (net) invoice. Please note, agents receiving net and gross invoices should pay the net fees. For agents paying gross fees to the college, we can provide commission statements, if required.

Student payment of invoices
The student sends a completed enrolment form, clearly marked with the agent's name or stamp, plus the deposits for registration and accommodation, and the Accommodation Placement Fee. All the above correspondence will then be sent to the student's private address. The college then issues an invoice to the student for the balance of the gross course fees, which are payable three weeks before the course begins. No mention will be made of the agent's commission.

Agents who book students in this manner will receive commission statements on a quarterly basis. Commission is paid retroactively, no less than thirty days after the course start date. Commissions will only be paid if all accounts with St Giles are current, and we do reserve the right to withhold commissions until all outstanding debts are settled.

Please note, commissions can only be credited to the agent if the enrolment form is marked with a company/personal stamp, or upon receipt of letter providing full details of the student's enrolment.

All correspondence regarding courses and payment should be directed to the centre in which the course is being held.

Payment Procedure

Payment may be made in the following ways:

• Bank-to-bank (TT) transfer and sent directly into our bank accounts in London or San Francisco. Up to 28 days should be allowed for money to be transferred. UK or US bank charges (if any) should be paid by the sender.
• Credit cards with the Visa, Delta, Mastercard or Switch symbols
• By cheque made payable to St Giles College, and drawn in Sterling on a UK bank account for courses at the UK centres, or in US$ drawn on a USA bank account for courses in San Francisco

All fees must be received by the school office or by our bank before the course begins in order to guarantee the student's place.

The UK colleges' bank accounts are all held at :

National Westminster Bank
Bloomsbury Parr's Branch
214 High Holborn
London WC1V 7BX

Sort Code: 60-30-06

Each college holds separate account numbers which are as follows:

St Giles San Francisco's bank details are as follows:

San Francisco
St Giles College
(Account no 121000358 00661 05249)
Bank of America
One Powell Street,
San Francisco, CA 94102, USA

Extensions and Re-enrolments

If any students enrolled by an agent subsequently extend their course, the agent will be credited with the extra commission earned. Extra commissions will be added to the agent's account and paid retrospectively, either by way of a credit-note or a bank transfer/bankers' draft.

We will also endeavour to pay commission for any students who were originally referred by an agent and who subsequently re-enrol independently, although payment can only be guaranteed if the agent submits a written claim.

Cancellation Terms

Our full cancellation terms are outlined on the reverse of our enrolment forms. We ask you to familiarise yourself and your students with these requirements, as we do reserve the right to levy cancellation fees where appropriate.

At our discretion, special arrangements may be made for cancellations which are a result of your student failing to obtain the appropriate visa for entry into the UK or USA. If your student is obliged to cancel a course for this reason, please contact us and we will advise you further.

In cases where students cancel their course, qualifying for a refund under our terms and conditions of enrolment, agents must undertake to return any commission already paid that relates to the part of the course subsequently cancelled. The amount to be refunded to St Giles can usually be deducted from future commission payments.

In particular we ask you to draw your students' attention to the following Study Year Abroad cancellation terms:

Cancellation after arrival:
Students must give the office 12 weeks notice of cancellation, or they will be charged the equivalent tuition fee for 12 weeks. A refund of 50% of the balance of fees will be made. As above, we can refund the net or the gross fees, as instructed by the agent.

Students wishing to leave Study Year Abroad (discount rate) accommodation must give 4 weeks notice. Accommodation is then charged at the full rate from the beginning of the student's stay, until the cancellation date.

Contracts

We ask all new agents to sign a contract with us. This is in order that we avoid any misunderstandings and ensure smooth business co-operation. Please note that the contract does not oblige you to send us students - it tells you our Terms and Conditions of business only. If you would like to become an agent and enrol students for our courses, please complete and return the Agents' Account Application form and we will send you a contract.

Advertising Using the St Giles Name

We are very pleased to make agreements with agents for promotion of the St Giles Group - please note that agents are required to seek our approval before utilising the St Giles trading names in any forms of promotions.

Promotional Materials

We are pleased to provide agents with a reasonable supply of promotion materials, such as brochures, fees and dates lists, enrolment forms, posters, videos and electronic brochures on CD. Please contact St Giles Marketing whenever further stocks are required.